Customer Care

Thank you for using Mexperience to arrange your travel and lifestyle experiences in Mexico.

We want to provide you with the best customer care.

Please read this page to learn about how we do this, and to find contact details in the event that you need further help.

Travel Reservations Using Mexperience

Mexperience clients enjoy a range of customer care services:

Buy online or call us to buy your travel services: If you want to book with Mexperience but prefer to make your reservation by telephone instead of online, or if you want to speak to a human being to ask questions or get clarification about a travel travel service you want to buy, you can dial toll-free from the USA, Canada and Mexico and speak with a reservations agent. Agents are fluent in English and Spanish. Call Our Sales Reservations Center.

Assigned Representative: When you make a reservation with Mexperience, your order is assigned a named service representative who is responsible for your booking and there to assist you when you need help or support with it.

Email Confirmation: You will get confirmation of your reservation(s) by email including contact details and the name of your assigned service representative.

Secure Online Reservations: Your online reservation and payment details are fully secured. All personal details, including your credit card details, are are encrypted using the latest web security technologies.

Buying Through Third Party Service Providers

If you book your services or purchased products using one of the organizations which sponsor Mexperience, please contact the service provider directly about any service inquiries you may have in the first instance. If the sponsor does not meet your expectations, please contact us.

If We or Our Sponsors Do Not Meet Your Expectations

Please don't hesitate to Contact Mexperience if any of our services, sponsors or affiliates do not meet your expectations.

Thank you for your valued custom and for recommending Mexperience to others!

Accommodation and travel reservations made with Mexperience are managed by E-Travel Reservations (ETS). Based in Cancun, ETS are one of Mexico's premier travel companies with over 20 years of expertise and more than 300 staff at your service.